Contact information
Have you received a damaged product?
Please follow these instructions, and we will resolve the issue as soon as possible.
Send a photo of:
- Photos of the damage
- Photo of the entire print
- Photo of the package label (text/barcode must be legible)
- Photo of the packaging inside (including bubble wrap, corner protectors, and the inside of the cardboard box showing the buffer)
- Photo of the outside of the package (preferably a close-up of any damage).
Note: There may not be visible damage to the package even if there is transport damage.
We need photos in good resolution.
Feel free to send them in full or large size.
Send the photos to:
Email: info@markushaertelart.com